Shipping & Delivery
FOR ORDER PLACEMENT
Domestic Orders
- We are accepting only Prepaid orders.
- Product prices are subject to change without prior notice.
- Shipping and Handling charges vary area wise and zone wise.
Payment Options
We have various payment options for smooth online payment transactions like Credit Card, Debit Card, Net Banking, E Wallets, Etc.
Shipment Delivery Time
- AHP Global Retail Pvt. Ltd. can accept any return & exchange only in the case of damaged product, wrong product delivered, or replacement in the case where the product is in an unused / intact / viable and undamaged condition.
- AHP Global Retail Pvt. Ltd. is not responsible for any damage after delivery. In the case of an extreme scenario please email us at wecare@alenaherbals.com
- Once your order has been processed, please allow 6 to 7 business days for delivery.
- To return any items that are damaged or not as per your original order, please contact customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.
- Product should be in its original packaging & with the product invoice.
- Postage & shipping cannot be refunded.
- Returns & exchange appeal is subject to thorough checking and inspection by AHP Global Retail Pvt. Ltd. Team.
- Damages due to neglect, improper usage or wrong application will not be entertained under the exchange/returns policy.
- Please allow one to three weeks from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.
- No Refund of Payment shall be made once goods are sold. We can provide any other or same Product (of the same value) against the same.
- Each item can only be exchanged once. No cash refunds are permitted.
- All products once purchased are non-refundable. In general, an item maybe eligible for return within 3 days from the date of successful delivery if it fulfils any of the above following conditions.
ORDER RELATED
Order Cancellation
- For feasibility reasons, orders cannot be cancelled and refunded once ordered.
- Orders once shipped cannot be cancelled.
Out of Stock Products
- Our endeavour is to ensure that all products listed on the site are available in stock for despatch to the buyer. However, in case the same is not available for any reason, we will contact you within 2 business days and give you the option to exchange, delay or cancel the order based on your convenience.
- AHP Global Retail Pvt. Ltd. will always try to update the product inventory and make minimum chances for getting the product out of stock.
SHIPPING POLICY
- All Domestic & International orders are shipped from our Pune warehouse and will take their respective time in delivery.
- Worldly Goods required to be signed for at the time of delivery. If the consignee is not physically available at the time of delivery then please suggest any alternate person i.e. neighbour, family member, friends, colleagues etc. However, AHP Global Retail Pvt. Ltd. is not responsible for the goods signed by any alternate person.
- AHP Global Retail Pvt. Ltd. is not responsible for any damage after delivery.
- For any complaint related to damage & shortage needs to be reported within 2 days after delivery.
- Goods may move or shift whilst in transit – product may shift to one side, stoppers may stick to the top lid, items may move within gift boxes. Returns will not be accepted in any of these cases where the issue is due to movements in transit.
Delivery Charges
- Shipping and handling rates may/may not vary, based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
