Our goal at AHP Global Retail Pvt. Ltd. is to provide you with products that are suited to your needs, and that you are happy with. Towards that endeavour, we are determined to ensure that you are satisfied with every aspect of the product, including its delivery. However, due to the overwhelming amount of fraud and nefarious activity in our country, we also have to take strict measures to ensure that people do not abuse the system.
Replacements
We will be happy replace products that are delivered to you damaged and in an unusable state. To initiate the replacement of your product, please get in touch with our Customer Service Executives via:
WhatsApp: +91 9518785853 (no voice calls)
OR
Email: wecare@alenaherbals.com
Please include your order number when sending us a message or email.
Our Customer Service Executive will guide you through the steps required to initiate the product replacement process. You may be asked to submit a picture of the damaged product(s), and follow the online instructions to complete the process.
Returns & Refunds
As a general rule, we do not accept any Returns or Refunds, except for Replacements as noted above. If you feel you really have a genuine case for returning a product and receiving a refund, please do get in touch with our Customer Service Executive via:
WhatsApp: +91 9518785853 (no voice calls)
or
Email: wecare@alenaherbals.com
Please include your order number when sending us a message or email, along with a detailed explanation of your reasons for wanting a refund.
In certain genuine cases, Returns and Refunds may be given. However, these are totally and solely at the discretion of AHP Global Retail Pvt. Ltd. You will be asked to follow certain steps through this process, and if authorised, the amount will be refunded to you via the same payment method used for your original payment.
